City of St. Augustine Beach
2200 A1a S, Saint Augustine Beach, FL 32080
Information Technology Specialist – II
The IT Specialist Tier 2 is a mid-level technical role responsible for providing advanced end-user support, maintaining secure and reliable IT systems, and supporting the organization’s progression toward stronger cybersecurity practices. This position builds on Tier 1 experience and serves as a bridge between general IT operations and cybersecurity-focused responsibilities.
The role emphasizes system administration, endpoint security, access control, logging, and adherence to security best practices, while still supporting day-to-day IT operations. The IT Specialist Tier 2 is expected to develop skills aligned with a career path toward cybersecurity and assist IT leadership with implementing and maintaining security controls.
Key Responsibilities
IT Support & Systems Administration
- Provide Tier 2 technical support for desktops, laptops, mobile devices, peripherals, and core business applications.
- Troubleshoot and resolve escalated issues related to operating systems, applications, networking, and user access.
- Assist with onboarding and offboarding processes, including account creation, access provisioning, and equipment deployment.
- Support and maintain Windows-based environments, Microsoft 365, and other enterprise systems.
Security & Cybersecurity-Focused Duties
- Apply cybersecurity best practices to endpoint configuration, system hardening, and access control.
- Assist in managing user permissions, group policies, and role-based access controls.
- Support logging, monitoring, and review of system and security events.
- Assist with vulnerability management tasks, including patching, updates, and remediation tracking.
- Participate in incident response activities, including investigation, documentation, and corrective actions.
- Help ensure compliance with City security policies, standards, and regulatory requirements.
Asset & Technology Management
- Track, manage, and document IT assets including:
- Workstations (desktops and laptops)
- Servers and network-connected systems
- Security-related hardware and software
- Mobile devices and specialized equipment
- Maintain accurate inventory records including asset tags, warranty status, lifecycle stage, and assignment.
- Assist with equipment lifecycle planning, upgrades, replacements, and secure decommissioning.
Collaboration & Planning
- Work closely with IT leadership to identify security improvements and technology needs.
- Coordinate with department heads to support operational requirements while maintaining security standards.
- Assist in evaluating new technologies with an emphasis on security, risk reduction, and operational efficiency.
- Document procedures, configurations, and security-related processes.
Position Goals
- Deliver reliable, secure, and timely Tier 2 IT support to staff.
- Strengthen the organization’s security posture through consistent application of cybersecurity best practices.
- Maintain accurate system, access, and asset documentation.
- Develop advanced technical and security skills aligned with a future cybersecurity-focused role.
Minimum Qualifications
- Prior experience as an IT Specialist Tier 1 or equivalent.
- CompTIA Security+ certification (required).
- CompTIA A+ certification (required).
- Minimum of 2 years of IT experience (local government experience preferred).
- Strong working knowledge of Windows operating systems, endpoint management, and common enterprise applications.
- Foundational understanding of cybersecurity principles, including access control, threat awareness, and incident response.
- Experience with Microsoft 365, Active Directory, or similar identity and access management systems.
- Strong troubleshooting, documentation, and organizational skills.
- Ability to communicate technical concepts clearly to non-technical users.
- Must adhere to all City policies and procedures related to IT operations, security, and acceptable use.
Preferred Qualifications
- Additional certifications such as CompTIA Network+, CySA+, or Microsoft security certifications.
- Experience with logging, SIEM tools, endpoint protection platforms, or vulnerability scanning.
- Familiarity with government or regulated IT environments.
- Knowledge of Criminal Justice Information Services (CJIS) Security Policy and compliance requirements.
- Demonstrated interest in career advancement toward cybersecurity or information security roles.
Job Type: Full-time
Pay: From $54,674.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- IT: 2 years (Required)
License/Certification:
- CompTIA A+ certification (Required)
- CompTIA Security+ certification (Required)
Work Location: In person
