England, Thims & Miller Inc is hiring IT Support Specialist II

We are seeking an accomplished IT Support Specialist II to join our dynamic team. This role is integral to maintaining seamless IT operations across ETM, delivering exceptional support to employees, and ensuring the stability, efficiency, and security of our IT systems. Strong technical skills, initiative, leadership, and the ability to drive improvements in IT processes and support experiences.

The ideal candidate is a self-starter who thrives in complex environments, demonstrates advanced troubleshooting expertise, and contributes to both daily operations and long-term IT projects.

Key Responsibilities:

Advanced Technical Support

• Respond to and resolve mid- to high-level helpdesk tickets, providing expert support in hardware, software, networking, and system-related issues.
• Escalate and coordinate with senior IT staff only when necessary, serving as the main resource for complex troubleshooting.
• Co-Manage Service Desk systems.

Systems Administration & Maintenance

• Assist with administration of Microsoft environments (AD, DNS, GPOs, DFS, etc.), Office 365, and enterprise applications.
• Proactively monitor and maintain IT systems to ensure optimal performance and security.
• Network and Infrastructure support.

Process & Lifecycle Management

• Lead computer provisioning, lifecycle management, and IT inventory tracking, ensuring compliance with ETM standards.
• Develop and maintain documentation for IT procedures, security practices, and user-facing training materials.

Onboarding & User Training

• Oversee IT aspects of employee onboarding and training, ensuring smooth integration into ETM systems.
• Deliver technical training and mentor junior IT support staff to foster skill development.

Project Involvement & Innovation

• Partner with IT leadership to implement infrastructure upgrades, cloud initiatives (Azure/AWS), and security enhancements.
• Contribute ideas to improve IT workflows, automation, and end-user satisfaction.

Specialized Support

• Provide advanced support for remote offices, conference room technologies, and enterprise applications (Deltek Vantagepoint, ArcGIS, AutoCAD, Bentley Microstation, etc.).
• Ensure business continuity through VPN, RDP, and disaster recovery procedures.

Requirements:Education & Credentials

• Associate degree in IT, Computer Science, or related field.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified (MCSA/MCSE, Azure Administrator) highly valued.

Experience

• 3+ years of professional IT support experience with progressively increasing responsibilities.
• Strong background in managing Microsoft desktop/server environments, networking, and enterprise applications.
• Experience with cloud technologies (Azure, AWS) and modern security practices (MFA, VPN, endpoint protection).

Skills

• Advanced troubleshooting, diagnostic, and problem-solving abilities.
• Excellent communication skills, with the ability to explain technical concepts to non-technical staff.
• Proven ability to manage priorities, adapt to changing demands, and work independently or as part of a team.

What you’ll need to be successful…

Success in this job relies on your time management skills, prioritization, organization, and positive attitude. In addition, we will be looking for the following qualifications:

• A strong focus on end-user experience and satisfaction.
• Ability to understand the challenges facing the employees in the field
• The ability to anticipate IT needs and proactively address issues
• Experience with hardware, networks, operating systems, and storage solutions.
• Deep-seated experience with recent Microsoft desktop and server operating systems.
• Application support experience with Microsoft Office.
• Basic infrastructure technology knowledge such as TCP/UDP, routers/switches, etc.
• Microsoft Windows 10 / 11
• Microsoft Windows Server 2016 / 2019 / 2022
• Web Browsers: Microsoft Edge, Google Chrome, Mozilla Firefox
• Cisco Meraki
• Office 365, including Teams, Exchange Online and Sharepoint Online.
• Active Directory, DNS, DHCP, Group Policy, RADIUS
• Cisco Duo MFA
• Basic System Restores
• Deltek Vantagepoint
• Microsoft Visio
• IIS
• Android and Apple IOS Mobile Devices
• VPN
• Video and audio conferencing (Teams/MTR)
• Remote Desktop Protocol (RDP)
• Azure / AWS
• ArcGIS / ESRI
• AutoCAD
• Benley / Microstation

Who we are…Trusted Advisors, Creating Community

Our firm has assembled a remarkable team encompassing a wide range of experiences and backgrounds. Through collaborative efforts in a supportive environment, we consistently deliver top-notch work of exceptional quality. We prioritize the growth and fulfillment of each team member, providing ample opportunities for professional and personal development.

A key factor in our success is our engagement with high-caliber, ‘Class-A’ projects and esteemed clients. We approach our work with unwavering passion, recognizing the positive impact we have on the communities we serve.

https://www.etminc.com/culture/

What we offer…

We recognize and reward hard work, we offer a competitive salary, full benefits package, and a potential performance-based bonus. More than four decades ago, England-Thims & Miller, Inc. was founded by three visionaries who wanted to take care of their clients with a focus on boutique, customer-centric, best-in-class services. Today, with the help of over 300, we have built a business around taking care of not only said clients but our communities and team members.

What to do next…

If England-Thims & Miller, Inc. sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! Once you’re part of our ETM family, we’ll continue to invest in you as a valuable asset in our company.

This job description is representative of typical responsibilities and is not intended to be a complete list of all duties or skills required for the job. It is subject to review and change at any time, with or without notice, in accordance with company needs.

ETM is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.