Advanced Computer Consulting
4237 Salisbury Road, Jacksonville, FL 32216
Help Desk Technician
We’re a fast-growing IT services company that helps businesses keep their technology running smoothly. Our team of problem-solvers is passionate about technology, cybersecurity, and helping clients stay productive. We take pride in being a company where you’re not just a number or a cog in a machine — every team member plays a meaningful role and has a real impact. If you enjoy tackling diverse IT challenges, working in a fast-paced environment, and being part of a supportive team, we’d love to have you on board.
The Role
We’re looking for a Help Desk Technician who enjoys helping others and solving IT problems. In this role, you’ll provide both remote and onsite support to clients — handling everything from desktop troubleshooting and network issues to system setups and migrations. You’ll be the friendly, skilled technician clients rely on to keep their systems running smoothly.
This is a hands-on position for someone who loves variety, values client relationships, and wants to work for a company that genuinely values its people.
What You’ll Do
- Provide technical support: Troubleshoot and resolve issues involving hardware, software, and networks.
- Remote & onsite assistance: Support users both through remote tools and in-person visits when hands-on help is needed.
- Client communication: Work directly with end users to diagnose and resolve IT issues quickly and professionally.
- Manage tickets: Track, prioritize, and document all support requests using tools like Syncro, ConnectWise or Autotask.
- Collaborate with the team: Work closely with other technicians and engineers on complex issues and ongoing projects.
- Proactive monitoring: Identify and respond to system alerts before they cause downtime.
- Knowledge sharing: Document solutions and update internal knowledge bases.
- Support IT projects: Assist with installations, migrations, and upgrades.
- Keep learning: Stay current on new technologies, security best practices, and support tools.
What We’re Looking For
- Experience: 2+ years in an IT support or help desk role (MSP experience preferred).
- Technical Skills: Comfortable with Windows, macOS, and basic Linux troubleshooting. Experience with Microsoft 365 or Google Workspace is a plus.
- Tools: Good with basic tools, screwdrivers, power tools, etc.
- Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPNs.
- Ticketing Systems: Experience with ConnectWise, Autotask, or similar platforms.
- Cloud/SaaS: Familiar with cloud services, SaaS tools, and backup solutions.
- Certifications: CompTIA A+, Network+, or Microsoft certifications are a plus but not required.
- Customer Service: Strong communication skills and the ability to explain technical issues in plain language.
- Teamwork: Works well with others and supports a positive team environment.
- Organization: Able to prioritize and manage multiple tasks efficiently.
Nice to Have
- Scripting or automation experience (PowerShell, Python, etc.)
- Endpoint management tools (Intune, Jamf, SCCM)
- Experience with system migrations or major IT rollouts
Why You’ll Love Working Here
- Great team culture: Work with friendly, talented people who love what they do.
- Growth opportunities: Ongoing training and certification support to help you advance your career.
- Meaningful impact: Your work directly helps clients stay productive and secure.
- Work-life balance: We value time off and personal well-being.
- Competitive compensation: Solid pay and benefits package.
Benefits
- Health reimbursement plan
- Paid time off (PTO)
- 401(k) (coming soon)
- Professional development and certification opportunities
Job Types: Full-time, Permanent
Pay: $18.00 – $24.00 per hour
Benefits:
- 401(k)
- Paid time off
Application Question(s):
- This position requires onsite work at the clients location, are you OK with this?
- Have you worked for an MSP or other IT support provider?
- List your top 2 favorite movies
- What is your favorite tool and why?
- This job requires lifting up to 50lbs and climbing ladders, are you OK with this?
Ability to Commute:
- Jacksonville, FL 32216 (Required)
