Financial Media Corp
Ponte Vedra Beach, FL 32082•Hybrid work
IT Operations & Automation Specialist
FinMC’s primary business vertical is financial publishing focused on retail trading education; an ever-changing, exciting and fast-paced environment. We deliver proprietary financial products and compelling content to our growing subscriber base through various marketing channels and specialize in options trading programs that offer trade alert services from a variety of trade experts.
We are a collective team of ~115 employees working in a hybrid environment between “at home” and in our HQ office located near Jacksonville, FL. We’re committed to delivering excellence to our diverse subscriber base and thrive in a relaxed yet results-oriented culture.
About the Role
We’re hiring an IT Operations & Automation Specialist to help us rethink how IT support and systems operations are done — with AI, automation, and smart processes at the center, not endless manual work.
This is not a traditional helpdesk role. You won’t just reset passwords and close tickets. Instead, you’ll help design, deploy, and improve systems that eliminate repetitive IT work through automation, low-code/no-code tools, and AI-powered workflows.We care about:
- Your ability to learn fast
- Your comfort using AI as a daily tool
- Your motivation to improve processes and automate yourself out of busywork
This role sits inside our Marketing Technology Department’s Urgent Ops & IT response team — the group responsible for keeping our revenue-generating teams online, supported, and moving quickly.
If you’re early in your IT career (or just starting it), curious, systems-minded, and excited to build the future of IT operations — this role was designed for you.
What Success Looks Like
Success in this role isn’t measured by how many tickets you close — it’s measured by how many tickets stop needing to exist.
Within your first 90 days, you’ll:
- Automate 80%+ of routine IT tasks (onboarding, access, resets, common requests)
- Fully take ownership of day-to-day IT operations with confidence and autonomy
- Escalate complex issues cleanly and communicate clearly with internal teams
Core Responsibilities
- Design and deploy AI-powered and low-code automations for routine IT workflows(account creation, onboarding/offboarding, password resets, access provisioning)
- Serve as the primary point of contact for internal IT support tickets
- Own daily tech support (devices, access, connectivity, urgent triage)
- Manage Google Workspace users and permissions
- Support and maintain marketing and communications tools (Keap, Twilio, Slack, Zoom, etc.)
- Manage DNS records, SSL certificates, domains, and email deliverability(SPF, DKIM, DMARC)
- Maintain endpoint inventory and assist with laptop provisioning and offboarding
- Support remote access tools, VPNs, and device-level security practices
- Partner with vendors and external IT partners for advanced issues
- Continuously explore and implement new AI tools to improve IT operations
The Ideal Candidate
- You’re tech-curious and love figuring out how systems work
- You’re excited about AI and already use it to learn, troubleshoot, or automate
- You’d rather improve a process than repeat the same task forever
- You’re calm under pressure and communicate clearly with non-technical users
- You like structure, documentation, and clean systems — without corporate bloat
- You want ownership, not micromanagement
- You’re ready to jump in, learn fast, and grow with a small, high-impact team
Experience & Skills
We encourage candidates from non-traditional backgrounds, recent graduates, or those early in their careers to apply.
- Some exposure to IT, systems administration, or computer science
- Familiarity with tools like Google Workspace, Slack, Zoom, and SaaS platforms
- Basic understanding of DNS, domains, and email systems
- Experience with automation tools (Zapier, scripting via AI, or similar) is a plus
- Comfortable working independently
- Strong troubleshooting mindset with a sense of urgency
- Willingness to learn security best practices, IAM, and endpoint management
- No formal coding or development experience required
How to Apply
Submit your resume and any relevant work samples (projects, automations, experiments — formal or informal) to [email protected].
If you’ve built automations, used AI to solve problems, or improved a process — we’d love to hear about it.
What to Expect – Initial 30 Days:
Week 1:
- Introduction to the team and key stakeholders.
- Review current IT systems, access policies, and documentation
- Observe support workflows and internal tools
- Gain access to platforms and begin onboarding training
Week 2:
- Start triaging and responding to simple support tickets
- Review our DNS, email, and server infrastructure
- Support remote device management and onboarding of new users
- Begin handling recurring system tasks with supervision
Week 3:
- Independently manage internal tickets and low-complexity DNS or SaaS issues
- Identify opportunities to improve internal IT workflows or documentation
- Actively communicate with internal users and support time-sensitive needs
- Coordinate with Marketing Technology team to troubleshoot ongoing issues
Week 4:
- By the 4th week, the IT Administrator should have developed a solid understanding of our company’s processes, guidelines, and client expectations. They should be able to work independently on assigned projects, demonstrating proficiency in required tasks/responsibilities.
- Demonstrate ability to independently manage user accounts, system updates, and remote support
- Propose at least one area of improvement for systems performance or efficiency
- Travel to HQ in Jacksonville, FL for in-person training and team integration (1 week or a few days depending on location)
What to Expect – Recruiting Process:
- Step 1: Apply to job posting with resume and cover letter through Indeed or send email to ; we will vet resumes to ensure all qualifications are met (24-48 hours upon receipt)
- Step 2: Prescreen video Zoom session with member of HR (15-30 mins)
- Step 3: Complete “test” task/assignment (48 hour turnaround time)
- Step 4: Interview with IT Operations Manager and/or CTO (30-45 mins)
- Step 5: If applicable, final interview with additional members of MarTech (45-60 mins)
Benefits
- Healthcare
- 401K eligibility w/ match program
- Paid Time Off (PTO) days & Paid Holidays
Location: Jacksonville, FL (hybrid)
Department: Marketing Technology
Job Type: Full-Time
Hours: ** Mon-Fri, 9am-5pm ET
Start Date: **ASAP
Job Type: Full-time
Pay: $40,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
