SecureSI
Location: 11259 Business Park Blvd., Jacksonville, FL 32256
Pay: $18.00 – $25.00 per hour
Job Description:
Grow your IT career with a company that invests in you.
SecureSI has been Jacksonville’s trusted managed IT services provider since 2004. We support clients across the U.S. in a multi-site, Microsoft-based environment covering everything from cloud computing and hybrid IT to virtual CIO services and on-premise equipment. We’re looking for a Help Desk Technician who loves solving problems and leaving every customer with a great experience.
Whether you’re a couple of years into your IT career or a seasoned tech ready for Tier 2 escalations, we’ll meet you where you are. Pay reflects experience, and we pay for your certifications as you grow.
- Provide friendly, professional technical support to clients by phone, email, and remote tools
- Manage service tickets from first contact to resolution within service level objectives
- Troubleshoot Windows 11 desktops, Microsoft 365 apps, printers, and mobile devices (iOS/Android)
- Handle Microsoft 365 administration tasks: password resets, account setup, and mailbox support in Entra ID and Exchange Online
- Assist with PC imaging, deployment, and inventory/change management procedures
- Visit client sites in the Jacksonville area for hands-on support
- Escalate and collaborate with senior techs, and as you grow, become an escalation point yourself
- Document your work clearly and keep customers in the loop
- Participate in a rotating after-hours on-call schedule
Requirements:
- 2-3+ years of help desk / IT support experience (more experience = higher end of pay range)
- Strong customer service skills: you can calm a frustrated user and leave them smiling
- Solid troubleshooting instincts with Windows desktop environments and Microsoft 365
- Experience with MSP tools (NinjaOne, ConnectWise, Autotask, or similar PSA/RMM platforms) a big plus
- Familiarity with basic networking concepts (routers, switches, Wi-Fi) a plus
- Exposure to Windows Server a plus
- Excellent written and verbal communication; strong documentation habits
- Self-motivated, reliable, and able to juggle multiple priorities
- Valid driver’s license for client site visits
- Able to lift up to 50 lbs (PC deployments and equipment moves)
Certifications:
- CompTIA A+ preferred, or willingness to earn it (we’ll reimburse you)
- Network+, Security+, or Microsoft certifications a plus
How to Apply: Online on Indeed
