Talentoma
Jacksonville, FL
Customer Service Representative
We are seeking a Customer Service Representative to join our remote team and provide outstanding support to our customers. In this role, you will handle inquiries, resolve issues, and ensure customer satisfaction through professional and friendly communication. You’ll enjoy the flexibility of working remotely from anywhere in the U.S. while being part of a collaborative and customer-focused team.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer concerns with a positive, solution-oriented approach.
- Provide accurate information about products, services, and company policies.
- Document customer interactions and update internal records.
- Collaborate with internal teams to enhance the overall customer experience.
- Stay informed on company policies, products, and services to provide up-to-date support.
Required Qualifications:
- High school diploma or equivalent.
- 1+ years of experience in customer service, call center support, or a similar role .
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote work environment .
- Proficiency in customer service software and CRM tools (e.g., Salesforce, Zendesk).
Preferred Qualifications:
- Associate’s or Bachelor’s degree.
- Experience in remote customer support or e-commerce customer service .
- Multilingual abilities are a plus.
- Familiarity with industry-specific services and best practices.
Compensation & Benefits:
- Hourly Pay: $20 – $28 per hour (based on experience).
- Benefits: Health, dental, vision, 401(k), and paid time off.
- Work-Life Balance: 100% remote position with flexible scheduling.
- Career Growth: Training, career development, and performance-based bonuses.
- Overtime Pay: Employees will receive overtime pay for hours worked over 40 per week.
Additional Information:
- This position requires legal U.S. work authorization.
- 100% remote position – work from anywhere in the U.S.
- Flexible work hours may be available based on business needs.
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Provide superior customer service with all customer interactions
