JAXPORT
Jacksonville. FL
Title of Position: Traffic Service Officer
Reports To: Assistant Manager, Public Safety
Pay Grade: 322
Rate of pay: $19.31 per hour
Posting Date: September 24, 2024
Closing Date: October 7, 2024 (5:00 p.m.) or until filled
(Internal & External Posting)
JOB SUMMARY
The Traffic Service Officer (TSO) will be responsible for monitoring, assessing and managing traffic on
JAXPORT’s terminals and other property. The position will be a supplemental line of defense for the protection of
all JAXPORT employees and stakeholders under limited supervision from the Assistant Manager, Public Safety.
TSO’s will assist with providing escorts, traffic control direction and oversight to all visitors, vendors and business
stakeholders and observe and report security threats, assuring current security measures meet Public Safety policies,
procedures and standards.
ESSENTIAL FUNCTIONS
1. Assists in traffic control, escorts, access control and safety compliance for JAXPORT Terminals.
2. Analyze situations quickly and objectively to determine proper action to be taken. Demonstrate the ability to
deal courteously and fairly to all visitors, vendors and stakeholders.
3. Administer and maintain company physical control access lists.
4. Review PCOB and terminal security plans, evacuation maps, training, policies, and procedures to meet
security requirements.
5. Conduct building security checks as required for fire, smoke, excessive heat, water dripping or floor
saturation, low water pressure, damage to access points and windows. Check and report unsafe condition of
areas, exits and emergency lighting.
6. Conduct traffic control operations and port parking assistance.
7. Communicate using radio equipment in clear, brief, plain talk language.
8. In the event of alarm conditions, assist in the safe and orderly evacuation of facility personnel if warranted.
9. Monitor performance of physical security equipment and software applications to ensure proper
functionality.
10. Be observant for trespassers or unauthorized persons and take proper reporting action.
Inspect designated areas for suspicious activity. Visually inspect exterior building exteriors, terminal
perimeters, parking areas, etc.
11. Maintains access control procedure manuals, reports, documentation, and special files, in accordance with
JAXPORT’s record retention and other applicable statutes and regulations.
12. Immediately notify a JAXPORT Public Safety Compliance Officer or Assistant Manager if there are
questions concerning any procedure or before allowing uncertain or questionable access.
13. Immediately report to the JAXPORT Security Operations Center all instances of suspected or actual criminality, misrepresentation or potential breach of security.
DIRECT REPORTS
This position does not supervise employees.
OTHER DUTIES
Perform other duties as required or assigned.
MINIMUM REQUIREMENTS
Education:
• High School diploma or equivalent required.
• Must have work history involving access control monitoring, building security, and/or training in conducting vulnerability assessments, and risk reduction methodologies.
Experience:
• Minimum of five years of military, law enforcement, security, or emergency preparedness experience, preferably in a maritime environment.
License/Certifications:
• Must have, prior to employment, a Florida Department of Agriculture Class “D” license.
• Must have, within 30 days after employment, a Transportation Workers Identification Credential.
Knowledge:
• Strong knowledge of critical infrastructure protection measures and practices under regulatory standards is required.
• Must possess basic knowledge of mechanical and electrical systems necessary to start, operate and assess status of gas- and diesel-powered generators, light carts, portable signs and speakers.
Skills Required:
• Proficient with Microsoft Office Suite skills (Word and Excel).
• Proficient computer and software skills.
• Must have excellent verbal and written communications skills.
• Must be customer service oriented and able to work well with others in a team environment.
• Able to work independently, handle multiple tasks, organized and a self-starter.
• Able to handle sensitive issues in confidence is essential.
Travel: Travel not required.
Other Requirements:
• Valid driver license is required and must be maintained during employment.
• Must also be able to qualify and maintain qualification for a Florida Security Officer license Class D.
• Must be able to obtain and maintain a Transportation Workers Identification Credential (TWIC) during employment.
Job Notice
• This position is designated as “Safety Sensitive” and is subject to pre-employment and random drug and alcohol testing.
• Must be able to work shift work to include days, evenings, nights, weekends, and holidays.
PHYSICAL REQUIREMENTS
• Constantly move, traverse inside office or on JAXPORT property to accomplish job duties.
• Constantly operate vehicles, use or handle equipment, tools, computers and other office machinery.
• Rarely/Never ascend, descend, work atop, traverse on ladders, equipment and buildings to perform maintenance and safety functions. Heights up to 200 feet.
• Constantly position self to move, to maintain or repair equipment on terminal or in office.
• Constantly detect, determine, identify, recognize, observe, inspect to read and use computers.
• Constantly detect, converse with, convey, exchange information with others via radio, telephone. Ability to listen to equipment to troubleshoot
• Frequently move, transport and position, material up to 50 pounds, occasionally up to 75 pounds.
WORKING CONDITIONS
Some exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside with exposure to risk.
APPLY
Internal applicants that meet the minimum qualifications for this position must complete an internal application and send to Human Resources with a copy of current resume by the closing date of the posting.
External applicants that meet the minimum qualifications for this position must apply online on the
“Careers Page” at www.jaxport.com by the closing date.
JAXPORT will make reasonable accommodations in compliance with the American with Disabilities Act
AN EO/EA, ADA AND VETERANS PREFERENCE EMPLOYER
