The City of Fernandina Beach has a full-time opening for a:
Title: Information Technology Technician
Job Class Code: 1265
Pay Grade: 208 starting hourly rate $22.16
FLSA Status: Non-Exempt/Hourly
Department(s): Information Technology (IT)
Minimum Qualifications
A. Education and Experience:
Associate’s degree in information technology or related field, plus one (1) year PC troubleshooting and help desk support experience. Software skills in a Microsoft environment preferred. A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
B. Certifications:
Valid driver’s license required, entry level certifications in computer systems/networking/security technologies a plus. Examples are certifications from Comptia, Google, Microsoft, Cisco, etc.
C. Knowledge, Abilities, and Skills:
General knowledge of personal computing, PC troubleshooting, applications support. Basic understanding of TCP/IP, Wide Area Networks (WAN) and Local Area Networks (LAN) is helpful. Must have excellent oral and written communication skills. Must be able to work autonomously and/or as a team member.
General Description
This position works in conjunction with other IT Staff to ensure the continued operation of the City’s information technology systems. It provides hardware and software support and troubleshooting in a modern, secure environment. Work is performed during regular business hours; however, this position will be “on-call” as needed. This is a fast paced, complex, professional, and technical work environment. Work is performed under the general supervision of the Information Technology Director.
Essential Functions
1. Provide help desk support, telephone system support, and other hardware and software support.
2. Install new hardware and software.
3. Support responsibilities will include printing, office productivity software, email, operating systems, and a wide variety of hardware and software.
4. Participate in basic user technical training on hardware and software.
5. Maintain notes, records, logs, and reports of work performed.
6. Maintain instructional material for users and IT staff, including staff and vendor generated notes and manuals.
7. Monitor performance of and maintain systems according to minimum requirements.
8. Monitor, verify, and install software patches/updates. (Endpoint Security, WSUS, Backups, Virtualization)
9. Attend training and stay current on information and technology affecting functional areas to foster innovation and ensure compliance.
10. Attend and participate in department staff meetings.
11. Performs other duties as assigned.
Essential Physical Skills
Acceptable eyesight, hearing (with/without correction), ability to communicate (orally and in writing), moderate lifting and carrying (up to 25 lbs.), reaching, pulling, pushing, walking, sitting, standing, kneeling, and bending. Reasonable accommodation will be made for otherwise qualified individuals with a disability.
Environmental Conditions
Works inside and outside in various weather conditions.
Key Competencies: Integrity, Professional knowledge, Analysis, Attention to Detail, Interpersonal skills, Communication (oral and written).
The City of Fernandina Beach, Florida is an Equal Opportunity Employer and a Drug Free Workplace. Submission of an application does not guarantee the applicant an interview. Applicants will be subject to a criminal background check and may be required to undergo drug screening.
In compliance with the Americans with Disabilities Act, the City of Fernandina Beach, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
This position may be required to work in a safety sensitive capacity at any time based on emergency declaration or other operational need.
Current City of Fernandina Beach employees interested in applying for this position should submit a Job Posting Application/Resume to Human Resources. Interested applicants must submit resume and employment application (located at www.fbfl.us)
by email at [email protected] or mail to:
City of Fernandina Beach
Attention: Human Resources Director
204 Ash Street
Fernandina Beach, FL 32034
